We want every customer to be happy with their Brooklyn Tea Blends Co. product. If you are not completely satisfied with your Brooklyn Tea Blends Co. purchase for any reason, please contact us. You may exchange or return any product item for a full refund 30 days of receipt of your order. Item must be in original packaging and not opened. Please follow the instructions below for product exchanges.
PRODUCT EXCHANGE PROCEDURE
1. Call us at (212)300-7129 or email us at firstname.lastname@example.org requesting a return merchandise authorization. Please be sure to include your name, address, order number, the item(s) you wish to return, and reason for return. You will receive a response within two business days, and a return authorization number if approved.
2. Return shipping charges will be the responsibility of the customer. Use the shipping carrier most convenient for you to send the package to the following address:
Brooklyn Tea Blends Co.
Return Authorization: [your authorization#]
2675 Ocean Avenue
Brooklyn NY 11229
3. Once we have received the returned product in good condition, we will issue a refund for the corresponding product value or ship replacement products within two working days. Shipping charges will not be refunded for returned or exchanged items.